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Customer Service

Delivery

PLEASE NOTE: We are currently offering free delivery on all orders over £50.00 (to one address) for UK mainland*. All orders under £50.00 will incur a £5.00 charge.

*excluding the Highlands of Scotland, Northern, Southern Ireland, Isle of Wight, Channel Islands and the Scilly Isles. Please email or telephone 01937 541 600 for details of delivery charges.

Please note that delivery costs are based upon one UK delivery address. You may specify one delivery address per order. Orders received after 5pm will be processed the following day.

  • Stock permitting, your order should arrive within five working days.
  • We despatch parcels using FedEx courier services who deliver between the hours of 8am and 6pm. We will notify you by email when your order is despatched.
  • In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. We will only charge you for delivery once per order.
  • We are sorry but we do not currently deliver overseas.

Privacy & Security

Please see our Privacy information

Returns & Replacements

If you are not completely satisfied with any item please send it back to Gifted within 21 working days. On receipt we will refund in full (excluding postage). Earrings may not be returned unless faulty.

Please follow the steps below:

  1. Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to: Gifted Boston Spa, 182A High Street, Boston Spa, West Yorkshire, LS23 6BT
  2. Goods are returned at your own cost. The delivery charge for the original order is non-refundable.

If any items arrive damaged you must inform us within 3 days of receiving your order. Please contact us viaemail or telephone on 01937 541 600.

Then please return the damaged item to us within 14 days of receipt following the returns procedure above. Please also let us know whether you require an exchange or refund. Your returns costs and original postage costs will also be refunded.

We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. We will write to confirm when your return or exchange has been processed. Please allow up to 21 days.

Sale items

Please note, it is not possible to return an item bought in the sale.

Payment, Pricing & Promotions

WHY DO WE USE SAGE PAY?:

Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. Processing over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. Sage Pay keep tackle online card fraud, insuring that the payment process is safe and easy.

MAKING IT SAFE TO SHOP ONLINE

By using Sage Pay, and shopping with us you can be assured that your card details are not compromised. Sage Pay encrypt every transaction to the highest global standards. Secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

Sage Pay also automatically provides all of it customers with fraud prevention tools — what that means for you is that if your card has been compromised somewhere else, our e-tailers are using technology that will help to prevent your details from being illegally used on their own site.

WHAT TYPE OF CREDIT OR DEBIT CARDS CAN I USE WITH SAGE PAY?

Sage Pay accepts the following cards:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • Solo
  • American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

You are welcome to pay for your order by credit or debit card.

Credit Card:

We accept Visa, MasterCard, Maestro, Delta and Solo. We can take payment for your order on the telephone or online.

The name 'Gifted' will appear on your bank statement.

Prices

All prices shown on this website are in GBP (pounds sterling) and are inclusive of VAT which is charged at the current UK rate of 20% (VAT registration no. 808 7123 31. You will receive a VAT receipt with your order.

Gift Wrapping

We will happily gift wrap your presents with a handwritten tag and message of your choice. This service is free of charge.

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